This is a summarized version of the original article in Spanish

In Argentina, the Ministry of Modernization, through the Secretariat of Information and Communication Technologies (SecTIC), has published the draft regulation on the quality of ICT services.

The quality indicators are classified into 2 main categories: 9 indicators of quality of customer care and 10 indicators related to the operationality of the network.

For the mobile broadband, the average effective data download speed would be 8 Mbps for 4G networks.

For fixed access networks, the download speed must be higher than 60% of the nominal speed.

The operators should implement a system to measure quality indicators.

In turn, the regulator should implement applications for mobile networks and fixed users, only for statistical and indicative purposes, and it will not be a precedent for any type of sanction to the operator.

The operators should keep the collected data for the elaboration of the indicators, in electronic files and for a minimum period of 3 years.

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